Cancellation and Refunds

You can cancel your order within 12 hours of placing it, provided we have not already started preparing it. Email hello@yutoribakery.com or call +91 95503 31498 with your order reference and we will confirm the cancellation and refund you in full.

Once preparation has begun we are unable to cancel the order, because the ingredients have been used and the item is made specifically for you.

Because our products are perishable food made to order, we cannot accept returns or exchanges for reasons of change of mind, or because a flavour was not to your taste.

This we will always put right. Contact us within 48 hours of delivery with your order reference and a photograph of the item and its packaging, and we will offer a replacement or a full refund of the affected items.

This covers orders that arrive:

• damaged or leaking in transit
• spoiled or past their usable condition on arrival
• with the wrong item or the wrong quantity
• missing items that you paid for

If your order is lost in transit or never delivered, we will refund it in full or send a replacement, whichever you prefer.

Approved refunds are issued to the original payment method through Razorpay. Once approved, the refund is initiated immediately and typically reaches your account within 5 to 7 working days, depending on your bank or card issuer. Shipping charges are refunded when the entire order is cancelled or was not delivered.

We do not charge any cancellation or refund processing fee.

For anything to do with a cancellation or refund, write to hello@yutoribakery.com, call +91 95503 31498, or message us at @the.yutori.bakery. We reply to every message.